Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: Item must be unused, in its original packaging, and in the same condition as when received.
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at Beehler@Simiiforms.com to request a return authorization.
- Shipping: You are responsible for return shipping costs unless the return is due to a defect or error on our part. Ensure the item is securely packaged to prevent damage during transit.
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your return.
Refunds
Refunds will be processed under the following conditions:
- Approved returns will be refunded to your original payment method within 30 business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. To request an exchange:
- Contact us within 30 days of receiving the item.
- Follow the same steps outlined in the Return Process section.
Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 14 days of receipt.
- Provide photos or videos of the issue, along with your order details.
- We will arrange for a replacement, exchange, or refund.